The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer or the tag was being removed from the product, there will not be any refund. myEvIv.com will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund in form of Bank Transfer or Discount Coupon or Gift Voucher within 7 working days after the confirmation.